Customer experience is rising to become the top priority of many business companies now-a days. The expectations of these customers with the services provided by an organization are also growing with each passing moment. The need is to have a system that can guarantee improved customer satisfaction, which is where Artificial Intelligence (AI) plays a key-role. With the help historical data, AI is being used to minimize the chances of errors while providing extreme accurate analysis and solutions. More and more organizations are using AI to improve their customer interactions and experiences, by searching for immediate solutions and actions regarding opportunities that can boost customer experience and simultaneously provide them leverage over their respective competitors. This helps achieve goals such as; lower customer churn, higher revenues, less staff turnover and increased growth.There are five major areas where AI is currently collaborating with businesses all around the globe to help them achieve better customer experience and satisfaction. Some of them are:1. Customer Engagement2. Personalization3. Accuracy and Consistency4. Insight in Real-time5. Customer Service AnalyticsCustomer EngagementAI can collect key information on the customer {customer relationship management (CRM)} and make it immediately available to a particular agent. This helps the agents to engage with ...
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