Conversational AI in Healthcare: 2 Key Use Cases

If there is a silver lining somewhere with the COVID-19 pandemic engulfing the globe, it’s that we have been forced to introspect on the healthcare sector, both public and private, and whether it has the tools it needs – not only to deal with such crises, but to ensure the best possible healthcare outcomes even under normal circumstances.

There can be no substitute for the inspiring efforts of doctors, medics and other healthcare providers, as the current crisis has demonstrated. But technology can play a key complementary role, enabling them to focus their energies more effectively, and amplifying the impact of their work.

Conversational AI has proven to be highly beneficial to a number of sectors. Chatbots and virtual assistants offer a seamless and engaging conversational interface that boosts the speed, efficiency, and accuracy of key business functions, as well as significantly enhancing end-user experience. All of this can be tremendously beneficial to the healthcare industry as well.

Based on Haptik’s experience of designing and implementing Intelligent Virtual Assistant (IVA) solutions for a number of healthcare providers, we have identified two use cases in particular for which the technology can be implemented with relative ease, and help medical professionals treat their patients with ...


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