A decade ago, the idea of using an AI-powered virtual assistant seemed like a far-off, sci-fi dream. Though Apple’s Siri was operational back in 2010, Google was capable of processing voice-based search queries even further back—though neither service was very effective or satisfying to use. Today, more than 47.3 million adults in the United States are using a smart speaker, which by default puts them in touch with an assistant for tasks like playing music, setting alarms and reminders, getting updates, and shopping or comparing prices.
But these assistants are just the beginning. Over the past few years, we’ve already seen an impressive leap forward, not just in the abilities of available virtual assistants (Cortana, for example, is as accurate at deciphering human speech as another human), but also in the diversity of assistants available. The coming years are going to show us even more growth, and businesses need to be prepared for that explosion.
The Virtual Assistant Revolution
The virtual assistant revolution has a handful of root causes. The demand for AI-powered automation and assistance is growing, especially in the business sector, because it saves time and money. Access to foundational technologies, like speech recognition, is growing, enabling more innovation. And on ...
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