There is only one boss. The Customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. – Sam Walton.
Every good company can survive only providing excellent customer service. But with the evolution of technology on a day to day basis, the customer expectations are soaring high. Hence to balance it with other business needs and goals, it is a paramount task. Excellent customer satisfaction gives the critical competitive edge for any business nowadays.
With data becoming the raw material for customer satisfaction, it has become the prime focus of digital business now. The rapid pace of its accumulation has created new opportunities and challenges for companies.
Only by analyzing these mountains of collected data could enable to predict the customer behavior for better results. Almost all the new and resurging technologies solely depend on data. It includes AI, IoT, AoT, ML, RPA, AR, and many more for better customer satisfaction.
This year there will be more focused on data-driven technologies for a better future. It is now considered not only an ideal but the expectation of the modern business world. The recent past few years have seen the data explode to enormous levels. ...
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