Customer experience and Sales are two inseparable entities of an eCommerce business. In the world of ever evolving technology, customers are becoming more demanding and want solutions within seconds. This is definitely not feasible with a traditional eCommerce environment. The main challenges faced by an eCommerce platform are building a sizable customer base, gaining their trust and retaining them. It is next to impossible to provide the manpower required for an efficient round-the-clock customer service. An online store’s customer service capability proves to have drastic results on the company’s profits. More than half of the customers will leave your site within the first five minutes if they can’t find what they were looking for or if the process is too cumbersome.
How are we supposed to meet the growing customer demands satisfactorily?The two core functions of a customer care specialist are to1) Analyse user’s requests and2) Respond without delay This is exactly what chatbots are designed for.Chatbots represent the technological evolution of a question answering system. Driven by Artificial Intelligence(AI), Natural Language Processing (NLP), Machine Learning (ML) and automated rules, chatbots process data shared by the user to respond ...
Read More on Datafloq
No comments:
Post a Comment