AI chatbots are complex computer programs with the ability to mimic human conversations. They can help organizations boost their productivity and take the customer experience, to the next level.Forward-looking businesses are leveraging this technology to streamline their operations and grow their business. If you want to stay ahead of your competition, you’ve got to join the chatbot bandwagon as well.The chatbot market is expected to grow from $2.6 billion in 2019 to $9.4 billion by 2024. Some of the key factors fuelling the growth in the market are:
Increasing
demand for self-service
24/7
customer assistance at low operational costs
Advancement
in technology
But why are chatbots becoming so popular? Why are businesses around the world rushing to adopt them? Let’s take a look at their advantages and disadvantages. Advantages1. AvailabilityChatbots are available 24x7 and can respond to your customers instantly. This means that whenever they message you for any reason, they’ll be able to get a response immediately. Integration with VOIP phones can help out in voice-based conversations as well. As a result, they’ll be satisfied with your brand and you, on the other hand, will ...
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