We are dealing with unprecedented events, but we still need to step up, adapt and deliver. During this time when we are unable to meet face-to-face, we have a responsibility to secure our businesses and ensure deliverables for society to continue. Negotiation itself will still need to continue; in fact, it may even increase in the short-term as we undertake renegotiation of things like terms and conditions in order to maintain business continuity. With technology as it is, videoconferencing (VC) is already being used widely. But now it’s an essential everyday tool, so let’s consider how we can use this medium more effectively when negotiating. Not everybody is a lover of the video and many people leave their cameras turned off; yet as trained, skilled negotiators we understand the benefit of communication and the level to which non-verbal communication (NVC) plays its part in ensuring appropriate outcomes. Like everything else in life practice make perfect, and effective use of visual technology requires practice and attention. So, remember two things:· You need to read their body language· You need to send the messages you want the other party to ...
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